Refund Policy
Thank you for shopping with Sababa Shop. We strive to provide an excellent shopping experience and stand behind the quality of our products. If you’re not fully satisfied with your purchase, we’re here to help with clear and fair refund policies.
- Refund and Return Eligibility
- We offer refunds for products that are defective, damaged during shipping, or significantly different from their description on our website. Returns must be initiated within 14 days of receiving your item to qualify.
- To be eligible for a return, items must be unused, in their original packaging, and in the same condition that you received them. We reserve the right to reject any returns that show signs of wear or use.
- Initiating a Return
- To start a return, please contact our customer support team via our contact page or email with your order number and a detailed description of the issue. Our team will guide you through the process and provide instructions on where and how to send the item back.
- Please retain proof of shipment when returning items. We recommend using a trackable shipping method to ensure the item’s safe return.
- Refund and Exchange Process
- Once we receive your returned item and inspect it, we’ll notify you of the approval or rejection of your refund. Approved refunds will be processed within a few days, and a credit will automatically be applied to your original payment method. The processing time may vary depending on your payment provider.
- If the item is defective or incorrect, we may offer a replacement instead of a refund. Exchanges are subject to product availability.
- Shipping Costs for Returns
- Return shipping costs are generally the responsibility of the customer, except in cases where the item was received defective, damaged, or incorrect. In these cases, we will cover the return shipping expenses.
- Initial shipping fees paid on your order are non-refundable unless the return is due to an error on our part.
- Non-Returnable Items
- Certain types of items are not eligible for return or refund, including, but not limited to, items marked as final sale, perishable goods, customized items, or gift cards.
- If an item is non-returnable, it will be stated in the product description, so please review each product’s details before purchasing.
- Late or Missing Refunds
- If you haven’t received your refund after the processing period, first check with your bank or credit card company. There is often some processing time before a refund is officially posted. If you still have issues, please reach out to us so we can assist.
Our goal is to ensure you’re satisfied with your purchase. For questions about our refund policy, feel free to contact us at any time.